HOW CAN
WE HELP?

Orders are produced after purchase and then dispatched. Production and dispatch typically take 2–5 business days, although this can be longer during particularly busy periods.

Delivery time begins once the order has been dispatched and varies depending on the destination and carrier used.

Your dispatch confirmation will show the relevant carrier and tracking information where available.

Tracking links can take time to show movement after dispatch while the parcel enters the carrier network.

If a tracking reference has only just been created, allow time for the first carrier scan to appear.

If you notice an address error, contact FGR4 as soon as possible. Once an order has entered production or been dispatched, changes may no longer be possible.

For delivery issues after dispatch, first check the carrier tracking information and then contact FGR4 if further help is needed.

You can request a return within 14 days of delivery.

• Items should be unused and returned in their original condition and packaging.
• Keep proof of postage for your records.
• Custom or personalised items may not be eligible for return unless faulty.

If your order arrives damaged, defective or incorrect, contact FGR4 with your order details and photographs showing the issue so it can be reviewed.

Once an eligible return has been received and reviewed, any approved refund will be returned to the original payment method. Processing time after approval can vary by payment provider.

If you would prefer a different product or variation, contact FGR4 before returning the original item so the available options can be confirmed.